Office Depot, Inc. is a global supplier of office products and services. The Company was incorporated in 1986 with the opening of our first retail store in Fort Lauderdale, Florida. In fiscal year 2012, we sold $10.7 billion of products and services to consumers and businesses of all sizes through our three business segments: North American Retail Division, North American Business Solutions Division and International Division. Sales are processed through multiple channels, consisting of office supply stores, a contract sales force, an inside sales organization, internet sites, direct marketing catalogs and call centers, all supported by our network of supply chain facilities and delivery operations.
A complete description of our operations and facilities can be found in the Company’s 2012 10-K Report.
We operate through three business segments:
North American Retail Division
Our North American Retail Division sells a broad assortment of merchandise through our chain of office supply stores in the U.S. We currently offer general office supplies, computer supplies, business machines and related supplies, and office furniture from national brands as well as our own private brands. Most stores also contain a Copy & Print Depot™ offering printing, reproduction, mailing, shipping and other services. Also, we maintain nationwide availability of a PC support and network installation service that provides our customers with in-home, in-office and in-store support for their technology needs.
Our North American Retail Division currently operates over 1,100 office supply stores throughout the U.S. The largest concentration of our retail stores is in California, Texas and Florida, but we have broad representation across North America.
North American Business Solutions Division
Our North American Business Solutions Division sells nationally branded and private brand office supplies, technology products, furniture and services by means of a dedicated sales force, through catalogs and electronically through our internet sites. We strive to ensure that our customers’ needs are satisfied through various channel offerings. Our direct business is tailored to serve small- to medium-sized customers. Our direct customers can order products from our catalogs, by phone or through our public websites (www.officedepot.com), including our public website devoted to technology products (www.techdepot.com). Our contract business employs a dedicated sales force that services the office supply needs of predominantly medium-sized to large customers. We offer contract customers the convenience of shopping on dedicated websites and in our retail locations, while honoring their contract pricing in lieu of retail pricing. We also use telephone account management for outbound sales contacts with our customers.
Office Depot sells to customers in 59 countries throughout North America, Europe, Asia and Latin America. Our International Division sells office products and services through direct mail catalogs, contract sales forces, internet sites and retail stores, using a mix of Company-owned operations, joint ventures, licensing and franchise agreements, alliances and other arrangements. Including Company-owned operations, joint ventures, licensing and franchise agreements, we sell office products through more than 400 retail stores outside the U.S.
2012 Revenue by Division
2012 Revenue by the Numbers